bee99's Complete Terms and Conditions

bee99 ("Platform", "we", "our") is an online gaming service provider. These Terms apply to all services provided through the bee99 website, mobile version, and other digital channels.

When you register, log in, or use any service on bee99, you are agreeing to these Terms. If you disagree with any part of these Terms, please stop using the platform.

To participate on bee99, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age. This platform is for users aged 21 and above only.
• You are participating voluntarily and for personal entertainment purposes.
• You are not playing or managing an account on behalf of any third party.
• Your financial situation is suitable for gaming participation.

bee99 reserves the right to verify age and may request identity documents at any time. Failure to prove age may result in account suspension or cancellation.

3.1 Registration Process

Providing accurate and complete information is mandatory when creating an account on bee99. Opening an account with false information is a violation of these Terms and may result in account cancellation. Only one account per person is permitted.

3.2 Password and Login Security

It is your responsibility to keep your account password and login details completely confidential. Sharing this information with anyone else is prohibited. If you suspect unauthorized access to your account, notify bee99's support team immediately.

3.3 Updating Information

If your personal details change (especially payment information and contact details), update your account promptly. bee99 will not be responsible for payment delays or account issues caused by outdated information.

bee99 supports the most widely used payment methods in Bangladesh so members can transact conveniently.

4.1 Supported Payment Methods

bee99 supports deposits and withdrawals via the following methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major commercial banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank).

4.2 Deposit Conditions

• Deposits must be made using the payment method registered to the account.
• Payments in a third party's name are not permitted.
• Deposit limits may apply to unverified accounts.

4.3 Withdrawal Conditions

• Withdrawal requests are reviewed by bee99's administrative team on business days.
• After approval, funds are sent to the relevant payment account within 1 hour.
• Where applicable, bee99 may request additional verification documents.
• Funds earned from bonuses must meet wagering requirements before withdrawal.

All bonus offers at bee99 are subject to specific conditions. Please read the relevant terms carefully before accepting any bonus.

5.1 Welcome Bonus

New members can receive up to a 150% bonus on their first deposit — up to a maximum of ৳10,000. For example, depositing ৳1,000 adds a ৳1,500 bonus, giving a total balance of ৳2,500. Or, depositing ৳14,000 earns the maximum ৳10,000 bonus, bringing the total balance to ৳24,000.

5.2 Wagering Rules

The wagering requirement for the welcome bonus is 20 times the bonus amount. Wagering is calculated on the bonus amount only — not on the deposit amount. For example: ৳1,500 bonus × 20 = ৳30,000 in total bets must be placed before winnings from the bonus become eligible for withdrawal.

5.3 Bonus Usage Restrictions

• A member may use each offer only once.
• Bonuses cannot be transferred to another account.
• bee99 reserves the right to modify or withdraw any bonus offer at any time.
• Bonuses may be cancelled if fraud is suspected.

bee99's VIP program has four tiers. Each tier comes with weekly cashback and special benefits.

Advancement to a higher VIP tier depends on regular participation and use of services. bee99 reserves the right to review and adjust VIP tiers.

bee99 is committed to maintaining a fair and secure gaming environment. The following behaviors are strictly prohibited:

• Operating multiple accounts or accessing another person's account.
• Attempting to manipulate the system or software (bots, automation tools, etc.).
• Abusing bonuses or gaining advantages through multiple accounts.
• Money laundering or suspicious financial activity.
• Disrespectful behavior toward other members or staff.
• Attempting to exploit any technical error on bee99.

In the event of a violation of the above rules, bee99 reserves the right to issue a warning, temporarily suspend, or permanently close the account. The balance may be forfeited in such cases.

bee99 believes that gaming is a recreational activity — it is not a source of income. We encourage members to participate responsibly.

8.1 Self-Limits

Members can set daily, weekly, or monthly deposit limits for themselves. This feature is available in account settings.

8.2 Self-Break and Self-Exclusion

If a member feels the need to take a break from gaming, they can apply to temporarily close their account for a set period. A permanent self-exclusion option is also available for long-term support. For more details, visit our Responsible Gaming page.

bee99 treats the protection of members' personal information as its highest priority. Our platform uses SSL encryption technology to keep all data secure.

We never sell your personal information to third parties. Information is used only to improve services, ensure legal compliance, and maintain security. For more details, read our Privacy Policy.

9.1 Cookie Policy

The bee99 website uses cookies to improve the user experience. Cookies can be managed through browser settings, though some services may not function properly as a result.

bee99 accepts no responsibility in the following situations:

• If a game is interrupted due to an internet connection failure or technical error.
• Due to issues with the member's own device or network.
• Losses resulting from a member's violation of the Terms.
• As a result of unauthorized third-party access to an account.
• Service downtime during mandatory maintenance required by applicable law.

In the event of any technical error or abnormal situation, bee99 reserves the right to cancel or correct the relevant transaction.

If you have any dispute or complaint with bee99, please first contact our support team. We are always committed to resolving members' issues fairly.

11.1 Complaints Process

• Step 1: Submit your complaint via live chat or email ([email protected]).
• Step 2: Our team will review the complaint and propose a resolution.
• Step 3: If you are not satisfied with the resolution, you may request a higher-level review.

bee99 considers all complaints impartially. Once a decision is final, the member will be notified in writing.

bee99's support team is available 7 days a week, 24 hours a day to serve members. We provide support in both Bengali and English.

•   Live Chat: Instant support directly through chat on the website.
•   Email: [email protected]

Contact us for any questions, account issues, or payment-related support.

13.1 Amendment of Terms

bee99 may amend these Terms at any time. Members will be notified by email or via a platform notice for significant changes. Continued use of the platform after any amendment means the new terms have been accepted.

13.2 Voluntary Account Closure

A member may apply to close their account at any time. Any valid balance at the time of the request will be returned in accordance with the applicable terms.

13.3 Closure Due to Terms Violation

If evidence of a terms violation is found, bee99 may close the account without prior notice. In this case, any bonus balance will be forfeited; however, the return of any legitimately earned balance will be considered after review.