Someone I know is struggling with gambling addiction — what should I do?

Start by speaking to them with empathy and encourage them to seek help. If you inform the bee99 support team (support@bee99.bar), we can help initiate limits or a self-exclusion process on that person's account. Professional mental health support should also be sought.

For Ages 21+

bee99's Commitment to Responsible Gaming

bee99 believes entertainment is best when it stays within limits. Use our tools to protect yourself and play safely.

Why Is Responsible Gaming Important?

Online gaming can be an exciting form of entertainment, but it should always be done for fun — not as a way to earn money. At bee99, we believe every player has the right to set their own limits and stick to them. Playing on our platform is for those aged 21 and above only.

Gambling addiction is a serious problem that can have a negative impact on personal, family, and financial life. That is why bee99 provides multiple protective tools — such as deposit limits, time-out, and self-exclusion — to help you stay in full control of your gaming experience.

If you feel that gaming is interfering with your daily life, please contact our support team. bee99's 24/7 live chat and email support are always here for you.

Important reminder: Gaming is for entertainment only. If you keep playing to try to win back money you have lost, this may be a sign of addiction. Seek help immediately.

bee99's commitment: We use SSL encryption, fair play policies, and responsible gaming tools to ensure a safe gaming environment.

21+

For Ages 21 and Above Only

Our Protective Tools

Deposit Control

Set Deposit Limits

Set a maximum cap on your daily, weekly, or monthly deposits. Once this limit is reached, bee99 will automatically stop accepting further deposits. This helps you stay within your budget.

Time Management

Time-Out

You can temporarily suspend your account for any period from 24 hours up to 30 days. During the break, no bets or deposits can be made.

Permanent Protection

Self-Exclusion

You can close your bee99 account for 6 months, 1 year, or permanently. The account cannot be reactivated while the exclusion is in effect.

Activity Monitoring

Loss Limit

Set a maximum amount you can lose over a given period. Once the limit is reached, bee99 will alert you and stop accepting bets.

Support

24/7 Help Service

Contact us at any time via live chat or email ([email protected]). Our trained team is ready to assist in both Bengali and English.

Awareness

Reality Check

When you have been playing for a long time, bee99 reminds you how long you have been playing. These notifications help you make mindful decisions.

How to Activate Self-Exclusion

Log in to bee99

Go to Account Settings

Click your profile icon in the top right corner and go to the "Responsible Gaming" menu.

Select a Tool

Choose the tool you need — deposit limit, loss limit, time-out, or self-exclusion.

Set the Duration and Limit

Enter your preferred duration or amount and confirm. Changes will take effect immediately.

Notify the Support Team (Optional)

If you would like direct assistance, contact us via live chat. Our team can update the settings on your behalf.

Recognise the Signs of a Problem

Whether you are spending more money than your budget allows
Whether you are placing more bets to try to recover lost money
Whether you are finding it hard to stop playing
Whether you are spending time meant for family or work on gaming
Whether you are playing to escape stress or loneliness
Whether you are playing with borrowed money or by dipping into savings

If you notice any of the signs above, contact us promptly or seek professional help.

Safety Guidelines for Parents

bee99 is for those aged 21 and above only. Parents must take an active role in preventing children and teenagers from accessing online gaming sites.

Use parental control software — such as Net Nanny or Qustodio — which can block gaming and betting sites.

Keep your bee99 login credentials and payment passwords out of reach of children.

Talk openly with your children — make them aware of the risks of online gaming and age restrictions.

Change the PINs and passwords of your bKash, Nagad, or bank accounts regularly.

Keep Your Family Safe

If you think a family member may be struggling with gaming addiction, encourage them to seek professional support. The bee99 support team is always ready to provide guidance.

Contact: [email protected]

bee99's Policies and Commitments

As a safe and trustworthy platform, bee99 places the wellbeing of every player as its top priority. Under our policies:

No one under the age of 21 is permitted to open an account
Age is verified on all new accounts
All financial transactions are secured with SSL encryption
Fair play policies are strictly followed
Our team proactively reaches out if signs of addiction are detected
Self-exclusion requests take effect immediately
Player data is not shared with third parties

We believe gaming is entertainment meant to bring enjoyment, not hardship. That is why player protection is the core principle behind every decision bee99 makes.

For immediate help:

24/7 Live Chat — directly on the bee99 website
Email: [email protected]
Support is available in both Bengali and English

Your privacy is fully protected. Reaching out for help is an act of courage.

Frequently Asked Questions

Log in to your bee99 account, go to "Account Settings", and set a deposit limit under the "Responsible Gaming" option. You can set a limit for any period — daily, weekly, or monthly. Contact live chat for direct assistance.

Yes. After a self-exclusion request, any eligible balance in your account can be returned via withdrawal. The minimum withdrawal amount is ৳800 and processing is usually completed within 1 hour. Email [email protected] for more details.

A time-out is a temporary break — from 24 hours up to 30 days. Once the set period ends, the account is reactivated automatically. Self-exclusion is much longer-term — you can close your account for 6 months, 1 year, or permanently, and the account cannot be reactivated while the exclusion is in effect.

bee99 verifies age at registration and does not allow anyone under 21 to open an account. Identity is also confirmed through payment method verification. Parents can use parental control software for additional protection.

Start by speaking to them with empathy and encourage them to seek help. If you inform the bee99 support team ([email protected]), we can help initiate limits or a self-exclusion process on that person's account. Professional mental health support should also be sought.

Once a time-out period ends, the account is reactivated automatically. For self-exclusion, once the set period ends you will need to apply to reactivate, and this process typically involves a waiting period of a few days — which helps you avoid making decisions in the heat of the moment.

Play Safely, Enjoy Responsibly

Play your favourite games at bee99 — slots, cricket betting, or live casino — always within your own limits.