bee99's Privacy Policy

bee99 ("we", "us", or "platform") operates a secure, SSL-protected online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the bee99 website or services, how we use it, and how we protect your privacy.

By using bee99's services, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services. For any questions, contact us at [email protected].

1.1 Information You Provide

When you create an account or use services on bee99, we may collect the following information:

• Name, date of birth, and national ID number (for identity verification)
• Email address and mobile number
• Financial information: bKash, Nagad, Rocket, or Upay account numbers, or bank account details
• Your chosen username and password (stored in encrypted form)
• Information provided when contacting the support team

1.2 Automatically Collected Information

Our system automatically records certain information while you use the service:

• IP address and device type
• Browser type and version
• Date, time, and duration of access to the platform (Bangladesh Standard Time, UTC+6)
• Usage patterns, game history, and transaction records
• Information obtained from cookies and similar tracking technologies

bee99 uses collected information only for the following purposes:

• Account Management: To handle registration, login, and account security.
• Identity Verification: To confirm age and identity as part of responsible gaming and fraud prevention.
• Financial Transaction Processing: For the secure processing of deposits and withdrawals.
• Customer Support: To help resolve your questions and complaints.
• Platform Improvement: To enhance service quality and improve user experience.
• Security Monitoring: To detect and prevent unusual activity.
• Legal Compliance: To comply with applicable laws and regulations.

bee99 may share your information with third parties in limited circumstances:

3.1 Service Providers

We may share necessary information with trusted third parties that assist in our operations — such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners). They process this information only as directed by us.

3.2 Legal Requirements

We may be required to disclose information pursuant to a court order, government investigation, or applicable law. In such cases, only the minimum necessary information will be disclosed.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. If such an event occurs, we will notify you in advance.

3.4 With Consent

Information may be shared for other purposes based on your explicit consent.

bee99 applies industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Servers: Your data is stored in protected data centres.
• Access Controls: Only authorised personnel can access the relevant information.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.

However, no method on the internet is 100% secure. Despite our best efforts, we cannot guarantee complete security. It is your responsibility to keep your account password safe.

Cookies and similar technologies are used on the bee99 website:

• Essential Cookies: These are necessary for managing login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Help analyse platform usage and improve service quality.

You can manage cookies by changing your browser settings. However, disabling cookies may cause some parts of the service to not function properly.

bee99 retains your personal information only for as long as necessary:

• All account information is retained while the account remains active.
• Certain information may be retained for a defined period after account closure to meet legal requirements.
• Financial transaction records may be kept for an extended period for audit and legal purposes.
• Once the retention period ends, data is securely deleted or anonymised.

As a bee99 user, you have the following rights over your own information:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In certain cases you can ask us to limit how your information is processed.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request your information in a structured format.

To exercise these rights, contact us at [email protected]. We will process verifiable requests as promptly as possible.

bee99 services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes age verification.

If we become aware that information from a minor has been collected, we will close that account and delete the data. Parents or guardians who are concerned about this may contact [email protected].

The bee99 platform may have connections to payment processors and other service providers. They have their own privacy policies, and bee99 is not responsible for their collection or use of information.

When transacting through bKash, Nagad, Rocket, or Upay, the respective provider's own privacy policy will also apply.

bee99 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you by email or via a notice on the platform.

Continuing to use the service after changes have been made will be considered your acceptance of the revised Policy. We therefore recommend reviewing this page regularly. The "Last Updated" date at the top of the Policy will always be displayed.

bee99 takes responsible gaming seriously. Information collected in this context — such as gaming patterns and spending habits — may be used to protect users. If we identify potentially problematic gaming behaviour, we may take supportive action.

To learn more about responsible gaming, visit our Responsible Gaming page.